Our Privacy Commitment
Your privacy is important to us. We strive to protect your personal information and ensure it is used responsibly. This policy outlines how we collect, use, and safeguard your data. By using our services, you agree to this policy.
Privacy Policy
Effective Date: April 29, 2025
At FixItOttawa, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
1. Information We Collect
We may collect the following personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Service Details: Information related to the services you request or inquire about.
- Payment Information: Billing details necessary to process payments.
- Technical Data: IP address, browser type, and operating system for website analytics.
2. Purpose of Collection
Your personal information is collected for the following purposes:
- To provide and manage our handyman services.
- To process payments and send invoices.
- To communicate with you regarding appointments, inquiries, and customer service.
- To improve our website and services through analytics.
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.
4. Disclosure of Information
We do not sell or rent your personal information. We may disclose your information to third parties in the following circumstances:
- Service Providers: To third-party companies that assist us in delivering our services (e.g., payment processors), who are contractually obligated to protect your information.
- Legal Requirements: If required to do so by law or in response to valid legal processes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
6. Access and Correction
You have the right to access your personal information and request corrections if necessary. To do so, please contact us at info@fixitottawa.ca.
7. Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
FixItOttawa
Email: info@fixitottawa.ca
Phone: (613) 899 9016